Question 1

HOW DO I BUY A WEBSITE?

Accepted Answer

Buy a website in 3 simple steps: 1. Choose the website that most appeals to you. You can view all available templates on the TEMPLATE page. 2. Click the BUY NOW payment link on the Templates page to make payment. 3. Upon successfully making payment you will be redirected to the DESIGN FORM. Completing the Design Form only takes about 5 minutes and this provides us with all of the information we need to begin work on your website.

Question 2

I WANT A CUSTOM DESIGNED WEBSITE, WHAT'S THE PROCESS?

Accepted Answer

Please visit the CUSTOM WEBSITE DESIGN page for more information about how to get started.

Question 3

WHAT DO I NEED TO BEGIN?

Accepted Answer

To keep within the 3 day setup timeframe you should have 2 things ready when you purchase your website:   1. Pictures: At least 6 high resolution (large) pictures. 2. Text: Decide what pages you want and prepare what you want to say on each page.   Please note: The 3 day setup period is for you, not for us. There is no rush, so please take your time and send over your website content when you are ready. If you need to take a few weeks or longer to send over your website content that is fine.

Question 4

HOW QUICKLY WILL MY WEBSITE BE READY?

Accepted Answer

A template website will be fully setup and ready for business within 3 working days of our receiving all of the required content from you. The required content is the Design Form, your page text and pictures.   Custom designed websites are usually ready within 7-10 days depending on your feedback of the 1st draft.

Question 5

CAN I EDIT MY WEBSITE?

Accepted Answer

Most clients find that they only need to update their website content (rates, pictures etc) a few times a year at most. Most information (tours, selfies etc) can be shared on social media and via a mailing list. For this reason, most HWD clients do not need to purchase CMS (a content management system). If this is you, you would simply submit your website update request and it would be made for you usually within 2-3 hours and always within 24 hours (free of charge). ​ Price of a template without CMS: $395 ​ Price of a template with CMS: $595 ​ If you choose the 'with CMS' option you will have all of the tools you need to edit every aspect of your website yourself. From the styling and page design to the text and pictures.

Question 6

CAN I HAVE MORE THAN ONE WEBSITE?

Accepted Answer

Absolutely! Many of our clients have more than one website and some have several.

Question 7

CAN I TAKE MY WEBSITE DOWN FOR A PERIOD OF TIME WITHOUT LOSING IT?

Accepted Answer

Yes! So long as you have not cancelled your hosting subscription your website can be taken down temporarily for as long as is necessary. When you wish to resume using your website, just send an email to let us know.

Question 8

WHAT PAYMENT METHODS ARE ACCEPTED?

Accepted Answer

Template websites must be paid for online with your debit or credit card.   Custom designed websites can be paid for in 3 ways: 1. Bank transfer/wire: To be paid in full and in advance. 2. Online with a debit or credit card: The amount will be divided into 2 payments. The first payment in advance, the final payment will be due once the website is complete. 3. Bitcoin or Ethereum transfer. To be paid in full and in advance.

Question 9

HOW DO I UPDATE MY CARD DETAILS?

Accepted Answer

Please send us a direct email about this.

Question 10

I RECEIVED AN EMAIL TELLING ME THAT MY HOSTING SUBSCRIPTION HAS FAILED TO REBILL, WHAT SHOULD I DO?

Accepted Answer

Your hosting payment subscription will be automatically cancelled if a payment has failed to go through after a number of attempts. This just means that you need to set up your hosting subscription again. You can resubscribe online here.

Got a question?

How do I get a website?

1.

Choose it here

2.

Buy it here

3.

Create it here

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